• CAS
  • |
  • C&EN
  • |
  • Journals
  • |
  • ACS

search site
Advanced Search »
  • Home
  • |
  • About CAS
    • 100th Anniversary Celebration
    • CAS Quotes
    • Colors of Chemistry
    • Careers at CAS
    • Contact Us
    • Directions to CAS
    • FAQs
  • |
  • Our Expertise
    • CAS Databases
    • Value Added Tools
    • Technical Service and Support
  • |
  • Solutions
    • Researchers
    • IP Professionals
    • Information Professionals
    • Academics
  • |
  • Products & Services
    • SciFinder
    • SciFinder Scholar
    • STN Family of Products
    • Science IP
    • CAS Client Services
    • CAS Document Detective Service
    • CD Products
    • Print Products
  • |
  • Support & Training
    • SciFinder
    • SciFinder Scholar
    • STN
    • STN Express
    • STN AnaVist
    • STN Viewer
    • STN on the Web
    • STN Easy
    • CAS Customer Care
  • |
  • News & Events
    • What's New
    • Press Room
    • News Releases
    • In the News
    • Trade Shows
  • SciFinder
  • SciFinder Scholar
  • STN
  • STN Express
  • STN AnaVist
  • STN Viewer
  • STN on the Web
  • STN Easy
  • CAS Customer Care

Call CAS toll-free from outside North America

CAS Representatives Worldwide

Home   •   Support  •  CAS Customer Care
CAS Customer Care

Contact CAS Customer Care when you have questions or need additional information about STN, SciFinder, or other CAS products and services.

Hours:

8 a.m. - 8 p.m. U.S. Eastern Time (Monday - Friday)

Phone:

800-753-4227 (North America)
614-447-3700 (worldwide)

Option 2: General information or account-related questions
Option 3: Assistance with search strategies, database content, or using a product
Option 4: Assistance with software setup, installation, and configuration 

Fax:

614-447-3751

E-mail:

help@cas.org

Mailing Address:
(general correspondence)
CAS
P.O. Box 3012
Columbus, OH 43210-0012
U.S.A.


(overnight packages)
CAS
2540 Olentangy River Road
Columbus, OH 43202
U.S.A.


For STN-related information

In Europe: 
Contact FIZ-Karlsruhe

Phone:
Fax:
E-mail:
49 7247 808 555
49 7247 808 259
helpdesk@fiz-karlsruhe.de

In Japan:
Contact JAICI (Japan Association for International Chemical Information)

Phone:

Fax:
 
Internet:

81 3-5978-3601 (Technical Service)
81 3-5978-3621 (Customer Service)
81 3-5978-3600
www.jaici.or.jp/inquiry.html


CAS Customer Care requests

 
  • Information Request Form - for general inquiries about CAS or STN products
  • STN Account Setup Form (~23 K PDF) - can be mailed or faxed 
  • Claim Request Form - submit a claim for a missing CA Issue
  • User Comments Form - provide feedback to CAS


Other CAS services

  • Science IP
  • CAS Client ServicesSM
    • Need a CAS Registry Number assigned to a substance?
    • Have a CAS Registry Number and want to know what it is?
  • CAS Document Detective ServiceSM
  • Support & Training - product-specific resources
Updated 2/14/2008 3:25:02 PM
Home  |  About CAS  |  Our Expertise  |  Solutions  |  Products & Services  |  Support  |  News & Events
Copyright © 2008 American Chemical Society