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SciFinder Log In Problems

If your SciFinder login is failing, you may see any of the error messages shown here. These messages indicate that SciFinder on your desktop is communicating with the server at CAS, but the server cannot complete the login process.

If you cannot log in but you see a different message, there is probably a

• Windows connectivity problem or a 
• Macintosh connectivity problem.
  
  

SciFinder for Windows messages are shown here, but the text of SciFinder for Macintosh messages are the same, the solutions are the same, the window will be Macintosh style.

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1. The login information you entered is invalid.
   Please reenter it and try again.

   
   

   
   
   

   • Most likely, you mistyped your login ID or password. Please Try again. Your login ID and password are not case-sensitive.
   • Did you recently change your password? If so, are you using the former password?
   • If the problem persists, contact CAS Customer Care.
     

2. Login failed: Too many concurrent sessions for this login id.

   
   

   
   
   

   SciFinder login IDs are,generally, limited to one session.

   • Did you log in to SciFinder in a different window or on a different computer?
   • Did a SciFinder session hang or end without you initiating a logoff? If so, wait 15 minutes and try again. The SciFinder servers will release the login from a hung session.
   • Did you give your ID and password to a colleague?
   • If the problem persists, contact CAS Customer Care.
   
   

3. You are using a version of SciFinder that is no longer supported.

   
   

   
   
   

   The version of SciFinder you are using has been retired. Contact your local SciFinder administrator for information about upgrading to the latest version.